Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website.

Responsible Party

GREMAC GmbH & Co. KG Untermedlingerstraße 7 89441 Medlingen Germany Email: service@gremac.net Phone: +49 9073 4039870

How do we collect your data?

Your data is collected when you provide it to us — for example via a contact form, handover confirmation or warranty claim. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page access).

What are your rights?

You have the right to receive free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction or deletion of this data. You can contact us at the address above at any time.

2. Hosting

This website is hosted by IONOS SE. The personal data collected on this website is stored on the host’s servers. For details, see the IONOS privacy policy: https://www.ionos.de/terms-gtc/datenschutzerklaerung/

3. Server Log Files

The provider of the pages automatically collects and stores information in server log files:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

This data is collected on the basis of Art. 6 (1) lit. f GDPR. Server log files are automatically deleted after 14 days.

4. Cookies

This website uses only technically necessary cookies. No tracking, marketing or analytics cookies are used. Technically necessary cookies serve to ensure the functionality of the website (e.g. storing cookie consent in the browser’s local storage). The legal basis is Art. 6 (1) lit. f GDPR (legitimate interest).

5. Contact Form and Service Forms

When you send us inquiries via the contact form, handover confirmation or warranty claim, your details from the form including the contact data you provided are stored for the purpose of processing the inquiry and in case of follow-up questions.

The following data is collected depending on the form:

Name, email address, phone number
Company name and address
Machine type and serial number
Error description (for warranty claims)
Uploaded photos (type plate, error images)
Digital signature and name of the signatory

This data is transmitted by email to our service department and stored there for processing your inquiry. The legal basis is Art. 6 (1) lit. b GDPR (contract performance or pre-contractual measures) and Art. 6 (1) lit. a GDPR (consent by submitting the form).

Retention period: Your form data is stored for the duration of the business relationship and beyond in accordance with statutory retention periods.

6. Digital Signature

The handover confirmation and warranty claim capture a digital signature. This is stored as an image file together with the name of the signatory and a timestamp. The digital signature serves as proof of handover or as confirmation of the claim.

7. SSL/TLS Encryption

This site uses SSL/TLS encryption for security reasons. You can recognize an encrypted connection by the browser’s address bar changing from “http://” to “https://” and the lock symbol in your browser bar.

8. Your Rights

You have the following rights under the GDPR:

Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)

To exercise your rights, please contact: service@gremac.net

9. Right to Complain

You have the right to complain to the competent supervisory authority:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA) Promenade 18 91522 Ansbach https://www.lda.bayern.de